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Student Academic Services Associate

Apply now Job no: 5818
Work type: Full Time
Location: North Miami, Florida
Categories: Staff/Administration, Calendar Year (12-Month), Student Academic & Financial Services



Supports student academic services by responding to student and parent requests, processing curriculum changes and reviewing graduation award eligibility, maintaining integrity of student records in accordance with regulations and standards


Essential Job Functions:

  • Researches and responds to questions or concerns and documents interactions according to department standards
  • Reviews student academic accounts, transfer records and applicable transfer credit awards to confirm degree progress, validate the completion of academic requirements and maintain up-to-date student accounts
  • Collects student paperwork and reviews it for accuracy and completion before submitting to appropriate department staff
  • Creates and maintains curriculum plans and matriculation plans as needed
  • Reviews and maintains various student records (i.e. campus transfers, readmits, VA, international, etc.) and advises on for curriculum adjustments and degree progress
  • Determines eligibility for graduation and academic awards based on criteria for graduation; orders and processes diplomas
  • Participates in a rotation schedule to staff the first point of service area and answers questions in a professional and courteous manner providing accurate information and/or referral to appropriate area
  • Performs other duties as assigned


Required Qualifications:

  • Minimum of a bachelor's degree


Preferred Qualifications:

  • Bachelor’s degree or greater in management, higher education or a related field of study
  • Experience working in higher education as a School Certifying Official for Veterans Affairs (VA) benefits


Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Advertised: Eastern Daylight Time
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