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Online Academic Advisor

Apply now Job no: 6209
Work type: Full Time
Location: Providence, Rhode Island
Categories: Staff/Administration, Calendar Year (12-Month), Student Academic & Financial Services

 

Summary

Serves as a relationship manager for assigned online students to deliver a positive learning experience; advises, supports, and provides academic counsel to students from acceptance and initial enrollment through program completion

 

Essential Job Functions

  • Provides ongoing academic advising and counseling to undergraduate and graduate online students
  • Assists students with course selection and registration, course waivers, withdrawals and course drops, and other academic-related administrative requests
  • Establishes and maintains ongoing contact with students through a variety of communication methods, including telephone, email, online workshops and seminars, blogs, and social media sites
  • Answers customer questions in a professional and courteous manner; employs a collaborative approach to problem-solving questions or concerns from students
  • Establishes and maintains collaborative and cooperative relationships
  • with staff, faculty, and other internal constituencies to resolve student issues related to enrollment in online programs
  • Coordinates support for online students with various university departments, including financial services, academic support, counseling services, etc.
  • Uses analytics data to track student progress and outcomes in courses; provides proactive outreach to students who appear to be experiencing difficulties
  • Conducts ongoing reviews of assigned students' academic progress and records, monitoring retention of assigned students against the university's retention goals; implements outreach and communications accordingly
  • Assists with implementing, monitoring, and measuring retention strategies for online students; identifies opportunities for improvement in providing online students with a positive student experience
  • Performs other duties as assigned

 

Required Qualifications

  • Minimum of a master's degree
  • Experience working in academic advising or counseling in higher education, telemarketing or other related work

 

Preferred Qualifications

  • Master's degree in business, education or a related field of study

 

Please Note: This position is located on the university's Providence, Rhode Island campus. It is not a remote-based position.

 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

 

 

 


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