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IT Systems Administrator

Apply now Job no: 6214
Work type: Full Time
Location: Providence, Rhode Island
Categories: Staff/Administration, Calendar Year (12-Month), Information Technology

 

Summary

Designs, implements and supports effective operation of IT systems and responds to client requests and concerns as assigned

 

Essential Job Functions

  • Monitors and maintains assigned server(s) and applications and fine tunes system parameters and configuration to optimize performance and ensure security of systems
  • Designs and implements system solutions based upon technological or client requirements
  • Documents systems per department guidelines
  • Manages and acts as a resource for system related projects
  • Provides client assistance per assignments from the help desk system, tracking and closing requests per department guidelines
  • Develops procedures for routine system administration
  • Researches industry best practices to continue to deliver quality products and services to customers
  • Performs other duties as assigned

 

Required Qualifications

  • Minimum of a bachelor’s degree
  • Moderate amount of experience working in IT systems administration or in other related work
  • Experience working with academic technology systems and applications, including but not limited to learning management systems such as Blackboard, lecture capturing and streaming media solutions such as Kaltura
  • Excellent customer service skills with the ability to communicate effectively in both written and oral forms
  • Ability to effectively communicate technical information to users with a variety of technical backgrounds

 

Preferred Qualifications

  • Experience with SQL and database queries
  • Experience with JavaScript and CSS
  • Experience working in higher education

 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.


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