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IT Quality Assurance Manager

Apply now Job no: 8794
Work type: Full Time
Location: Providence, Rhode Island
Categories: Information Technology, Staff/Administration, Calendar Year (12-Month), Campus Based



Directs quality assurance practices for the information technology department


Diversity & Inclusion 

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply. 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.


Essential Job Functions

  • Manages the performance of the Payment Card Industry (PCI) compliance program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness
  • Provides reports on a regular basis, and as directed or requested, on the operation and progress of PCI compliance efforts
  • Collaborates with other university departments as needed to manage the successful delivery of high profile, complex IT projects
  • Develops and implements quality assurance programs and processes to provide on-time IT deliverables which meet requirements and appropriate technical standards which are then translated into test scenarios
  • Researches trends in new processes and technologies related to quality assurance and makes recommendations to improve new processes, software and systems, when appropriate
  • Maintains records of quality assurance findings and refers to appropriate development resource for corrective action
  • Reviews operational and project related implementations to assist and influence designs to follow principles of the System Development Life Cycle (SDLC)
  • Oversees problem management by partnering with IT staff to perform root cause analysis to work through issues and defects and support resolutions
  • Facilitates continuous improvement initiatives
  • Serves as an Information Security Services (ISS) team member, assisting in security system monitoring and incident investigation
  • Supervises and manages student employees, as necessary, to enhance their academic and professional development
  • Performs other duties as assigned


Required Qualifications

  • Minimum of a bachelor's degree or a combination of education/certification(s) and/or experience suitable for the position
  • Moderate amount of experience working in IT applications, systems, networking or in other related work
  • Experience working with Payment Card Industry (PCI) systems implementation and security


Preferred Qualifications

  • Bachelor's Degree or a combination of education/certification(s) and/or experience suitable for the position in Computer science, engineering or related field of study
  • Payment Card Industry Professional (PCIP) certification, Certified Information Systems Auditor (CISA), Certified Information Systems Manager (CISM)


Please note: Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire

Advertised: Eastern Standard Time
Applications close:

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