Summary

Organizes academic success coaching activities and coordinates the department’s usage of the university’s student success management system (SSMS)

Diversity & Inclusion 

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply. 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Essential Job Functions

• Works with assigned students to build relationships in order to support academic success and assists them in creating action plans for overcoming challenges
• Utilizes the SSMS data to coordinate student outreach efforts and success coaching services performed by tutors
• Develops, maintains and documents success coaching processes
• Develops and delivers staff training on utilizing SSMS technology, as well as success coaching components, best practices and processes
• Engages with students, faculty and staff regarding tutoring and academic success coaching programs and services
• Performs general office tasks such as filing, mail distribution, maintaining records, copying, data entry (e.g., databases, Web updates, etc.), ordering and maintaining office supplies, preparing reports, maintaining and managing department/administrator calendars, arranging for equipment and associated maintenance, and processing invoices and requisitions and facilities work requests
• Presents information about the department at open houses, fairs and other outreach events
• Provides coverage at the department’s front desk, as needed
• Supervises and manages student employees, as necessary, to enhance their academic and professional development
• Performs other duties as assigned

Required Qualifications

• High school diploma or equivalent (GED)
• Experience working in administrative support or other related experience

Preferred Qualifications

• Experience with working, coordinating and assisting college students
• Experience coordinating academic success programs and services

Please Note:

Qualified candidates must live or relocate within a daily commuting distance of the Charlotte Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.