Summary

Serves as a relationship manager for assigned students to deliver a positive learning experience; advises, supports, and provides academic counsel to students from acceptance and initial enrollment through program completion

Diversity and Inclusion

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply.

Johnson & Wales University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, national origin, actual or potential parental, family, or marital status, including pregnancy and related conditions, race, religion, sex, sexual orientation, status as a protected veteran, or any other legally protected status in its programs, activities or employment.

Essential Job Functions

• Provides ongoing academic advising and counseling to undergraduate and graduate students
• Assists students with course selection and registration, course waivers, withdrawals and course drops, and other academic-related administrative requests
• Establishes and maintains ongoing contact with students through a variety of communication methods, including telephone, email, workshops and seminars, blogs, and social media sites
• Answers customer questions in a professional and courteous manner; employs a collaborative approach to problem-solving questions or concerns from students
• Establishes and maintains collaborative and cooperative relationships with staff, faculty, and other internal constituencies to resolve student issues related to enrollment in programs
• Coordinates support for students with various university departments, including financial services, academic support, counseling services, etc.
• Uses analytics data to track student progress and outcomes in courses; provides proactive outreach to students who appear to be experiencing difficulties
• Conducts ongoing reviews of assigned students' academic progress and records, monitoring retention of assigned students against the university's retention goals; implements outreach and communications accordingly
• Assists with implementing, monitoring, and measuring retention strategies for students; identifies opportunities for improvement in providing students with a positive student experience
• Performs other duties as assigned

Required Qualifications

• Minimum of a master’s degree
• Experience working in academic advising or counseling in higher education, telemarketing or related experience

Please Note: Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.