Summary

Manages desktop engineering services for the university providing effective and efficient desktop technology tools and solutions for the university community

Diversity and Inclusion

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply.

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Essential Job Functions

• Oversees the daily operations of the desktop engineering services team, including service management tools such as device imaging, desktop software deployment and patching, asset management and ticketing systems
• Develops and maintains a device imaging strategy for the university community which combines existing processes with best practices
• Plans, manages, and communicates software and solution deployments and upgrades within project timelines and budgets
• Researches root causes of problems and implements corrective action
• Leads the development and/or update of documentation to prevent future incidents, document workarounds, and improve incident management responsiveness
• Assists in the development and maintenance of hardware and software standards for the university in support of standardization, efficiency, asset management and equipment corresponding to job responsibilities
• Manages system administration of enterprise desktop asset management software tools
• Works collaboratively with members of the IT team, as well as other university areas, to deliver a high level of service and support to the university community
• Serves on IT and universitywide teams and represents the university and the IT department at industry, community and regional functions
• Assists in the preparation and monitoring of department budget
• Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus and department policies and procedures
• Performs other duties as assigned

Required Qualifications

• Minimum of a bachelor’s degree
• Moderate amount of experience working in information technology management, client services, project management or in other related work

Preferred Qualifications

• Experience working in higher education
• Experience with Quest KACE

Please note: Qualified candidates must live or relocate within a daily commuting distance of the Providence or Charlotte Campus location upon hire.