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College of Professional Studies Admissions Associate Team Lead

Apply now Job no: 9535
Work type: Full Time
Location: Providence, Rhode Island
Categories: Staff/Administration, Admissions, Calendar Year (12-Month), Hybrid


Facilitates the recruitment and enrollment of undergraduate and graduate students into the university's academic programs, coordinating cross-functional efforts to support prospective students through the application and admission processes

Diversity & Inclusion 

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply. 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Essential Job Functions

  • Monitors performance of assigned team of admissions representatives against established goals, including reviewing calls and providing weekly performance reports
  • Manages team phone and vacation coverage, maintaining excellent customer service through consistent inquiry and application distribution
  • Resolves complex and varied admissions concerns, or refers them to supervisors as appropriate
  • Develops and updates admissions outreach approach and corresponding templates
  • Organizes, directs, and administers recruitment activities to encourage prospective students to apply to and enroll in the university's programs
  • Initiates contact with potential students and responds to potential student inquiries to encourage enrollment at the university; maintains an in-depth knowledge of the changing academic program offerings in order to share relevant and accurate program information with potential applicants
  • Assists potential students with the completion and submission of their application and all supporting materials for admission and enrollment
  • Serves as a primary point of contact for prospective students and applicants, coordinating information and services with other members of the enrollment team on the student's or applicant's behalf
  • Connects accepted students with the assigned financial planner and academic advisor to facilitate financial obligations and enrollment in academic programs
  • Collaborates with financial planners to assist accepted students with the completion of forms and documentation necessary to process and approve financial aid or other methods of tuition payment
  • Establishes and maintains collaborative and cooperative relationships with various internal constituencies to resolve student issues, questions and concerns related to admissions and initial enrollment in academic programs
  • Maintains records of communication with applicants and enrollees per department guidelines
  • Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus and department policies and procedures
  • Performs other duties as assigned

Required Qualifications

  • Minimum of a bachelor's degree
  • Experience working in higher education, admissions, sales, recruiting or other related experience


Please Note:

Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.

Advertised: Eastern Standard Time
Applications close:

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