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Academic Success Programs Manager

Apply now Job no: 9755
Work type: Full Time
Location: Providence, Rhode Island
Categories: Staff/Administration, Calendar Year (12-Month), Academic Success, Campus Based


Promotes academic initiatives in support of a successful college transition and guides student academic success by coordinating, developing, delivering, and assessing student learning, academic engagement and retention

Diversity & Inclusion 

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply. 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Essential Job Functions

  • Proposes, develops and implements academic support programs and services, including planning, administration, and evaluation of academic success initiatives in an effort to actively engage students
  • Manages the department’s student staff selection and onboarding process
  • Develops, implements, and coordinates activities to support successful first-year college transitions
  • Oversees and develops marketing and outreach strategies to promote current academic success programs for students and department staff
  • Works closely with faculty members to reinforce and deliver course concepts for students
  • Partners with other members of the department to provide academic success updates and makes recommendations to support student success
  • Manages and conducts routine communications, outreaches and programs for students on academic alert, warning, or probation
  • Collects and analyzes program effectiveness and satisfaction data and makes recommendations based on information collected to streamline processes and changes
  • Collaborates with other university departments to implement academic support initiatives
  • Develops a detailed and proactive communication intervention support plan in an effort to actively engage students
  • Evaluates, monitors, and reports on student progress by identifying and developing student success indicators
  • Participates on various committees and represents the department at on-campus outreach events, in an effort to promote services provided by the department
  • Provides referrals to other on-campus departments or resources to further support student academic success
  • Oversees students with high-fail rates and works with them to create individualized learning plans to promote academic success
  • Assists with departmental budget
  • Supervises and manages student employees, as necessary, to enhance their academic and professional development
  • Performs other duties as assigned

Required Qualifications

  • Minimum of a bachelor's degree
  • Moderate amount of experience working in academic success programs, teaching, training, first-year student experience, college student transition programs or other related experience
  • Ability to work evenings and weekends

Preferred Qualifications

  • Master's degree


Please Note:

Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.

Advertised: Eastern Daylight Time
Applications close:

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