Summary

Assists with managing academic success initiatives and programs designed to promote student learning and retention, and maintains consistent and effective academic support services

Essential Job Functions

• Proposes, develops, and implements academic support programs and services, including planning, administration, and evaluation of academic success initiatives
• Collects, analyzes, and drafts data-rich reports on program effectiveness and satisfaction data and makes recommendations for streamlining processes
• Provides guidance on university and department-specific software tools and processes system access requests, as appropriate
• Evaluates, monitors, and reports on student progress by identifying and developing student success indicators
• Participates on various committees and represents the department at on-campus outreach events
• Collaborates with other university departments to collect, request, and/or analyze data relevant to implementing academic support initiatives
• Maintains organized documentation of office administrative procedures
• Assists in the preparation and monitoring of department budget
• Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus and department policies and procedures
• Supervises and manages student employees, as necessary, to enhance their academic and professional development
• Performs other duties as assigned

Required Qualifications

• Minimum of a master's degree
• Moderate amount of experience working in academic success programs, teaching, training, first-year student experience, college student transition programs or other related experience

Preferred Qualifications

• Experience with academic success coaching or similar student support focused on academic skill development
• Experience supporting, coordinating or providing tutoring or peer learning services in higher education

Please Note:

Qualified candidates must live or relocate to live within a daily commuting distance of the Charlotte Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.

Johnson & Wales University is an equal opportunity employer. The university does not illegally discriminate on the basis of any protected class.  All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnic and national origin, familial status, gender or gender identity, genetic information, military service, national origin, pregnancy and related conditions, race, religion, sex, sexual orientation, veteran status, or any other protected class.