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Online Admissions Associate

Apply now Job no: 8226
Work type: Full Time
Location: Providence, Rhode Island
Categories: Staff/Administration, Admissions, Calendar Year (12-Month)



Facilitates the recruitment and enrollment of undergraduate and graduate students into the university's online programs, coordinating cross-functional efforts to support prospective online students through the application and admission processes


Diversity and Inclusion

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply.

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.


Essential Job Functions

  • Organizes, directs, and administers recruitment activities to encourage prospective students to apply to and enroll in the university's online programs
  • Initiates contact with potential online students and responds to potential student inquiries via phone, email, text, and live chat to encourage enrollment at the university; maintains an in-depth knowledge of the changing online academic program offerings in order to share relevant and accurate program information with potential applicants
  • Coaches potential online students with the completion and submission of their application and all supporting materials for admission and enrollment
  • Serves as a primary point of contact for prospective students and applicants, coordinating information and services with other members of the enrollment team on the student's or applicant's behalf
  • Connects accepted students with the assigned financial planner and academic advisor to facilitate financial obligations and enrollment in online programs; onboards new students with online learning platform and first term course selection
  • Collaborates with financial planners to assist accepted students with the completion of forms and documentation necessary to process and approve financial aid or other methods of tuition payment
  • Establishes and maintains collaborative and cooperative relationships with various internal constituencies to resolve student issues, questions and concerns related to admissions and initial enrollment in online programs
  • Maintains records of communication with applicants and enrollees in customer relationship management (CRM) per department guidelines
  • Participates in virtual open houses and other recruitment events as needed
  • Performs other duties as assigned


Required Qualifications

  • Minimum of a bachelor’s degree
  • Experience working in higher education, admissions, sales, recruiting or in other related work


Please note: Qualified candidates must live or relocate within a 100 mile radius of the Providence Campus location upon hire.

Advertised: Eastern Standard Time
Applications close:

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