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College of Professional Studies (CPS) Director of Student Services

Apply now Job no: 8514
Work type: Full Time
Location: Providence, Rhode Island
Categories: Staff/Administration, Student Academic & Financial Services, Calendar Year (12-Month)



Oversees the academic advising, financial planning, and other support services for students enrolled in the College of Professional Studies (CPS) programs


Diversity & Inclusion 

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply. 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.


Essential Job Functions

  • Oversees the activities and daily operations of student academic advising and student support services, as well as the coordination of financial aid and planning services for CPS students with the designated staff at CPS and in Student Academic & Financial Services
  • Develops and implements support resources to help students succeed in programs, including webinars, FAQ sheets, how-to guides, and other self-service support tools
  • Assists in developing and implementing strategic annual enrollment and communication plans for the College of Professional Studies in collaboration with other CPS directors
  • Establishes and maintains collaborative and cooperative relationships with staff and faculty in various university departments to provide appropriate support for students
  • Evaluates the workflow processes and students' satisfaction with student services, and makes changes and adjustments as needed to maintain efficient student service and high levels of satisfaction
  • Oversees student record maintenance and reporting on academic and financial matters (e.g., student enrollment, class registration and/or financial clearance information)
  • Uses the Customer Relationship Management (CRM) platform and analytics to track and report on the success of department staff in meeting the college's retention goals; provides support to staff in enhancing re-enrollment and retention results to achieve goals\
  • Monitors the departmental budget
  • Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus, and department policies and procedures
  • Performs other duties as assigned


Required Qualifications

  • Minimum of a master's degree
  • Moderate amount of proactive academic advising experience with online students in higher education or other related experience


Preferred Qualifications

  • Master's degree in business administration, education, psychology, counseling, or a related field of study
  • Significant amount of experience with engaging in and overseeing online student services in higher education


Please note: 

This position requires the ability to commute to campus for work as needed. Opportunities to work from home may be discussed with the hiring manager.

Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire. 

Advertised: Eastern Daylight Time
Applications close:

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