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Director of Advancement Services & Stewardship

Apply now Job no: 9473
Work type: Full Time
Location: Providence, Rhode Island
Categories: Staff/Administration, Calendar Year (12-Month), Advancement & University Relations, Hybrid



Oversees the database management, advancement reporting, gift recording, data integrity and security and donor relations and stewardship efforts


Diversity & Inclusion 

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply. 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.


Essential Job Functions

  • Oversees all pledges and gifts received for the university and maintains that they are documented and processed accurately and promptly
  • Manages various reports to support processes such as; payroll deduction, matching gifts and gifts-in-kind while maintaining the integrity of these efforts and makes corrections, as needed
  • Creates, refines and maintains a variety of reports which includes the performance within the division for distribution to senior leadership as well as distributes the gift reports to departmental staff
  • Works directly with other university departments to reconcile transactions processed by the department on a monthly, quarterly, and annual basis
  • Oversees the data extraction of mailing lists, gift data, email lists and other data requests in collaboration with applicable university departments
  • Assists with coding of event attendance, giving society membership and data hygiene
  • Supports the guided review of business rules and system management when working with external vendors
  • Builds queries and maintenance reports to maintain data integrity alongside department members
  • Establishes and maintains the flow of data to and from other data systems the Customer Relationship Management (CRM) system to maintain that data is usable and reportable
  • Establishes that procedures are developed and maintained allowing for end users of the system to be provided with ongoing support and trainings as well as responds to end user questions
  • Provides data and gift entry support for all customer relationship management (CRM) functions
  • Reviews all correspondence resulting from pledge and gift entry for completeness and accuracy before distribution
  • Designs and coordinates the implementation of stewardship and prospect/donor relations strategy, as well as develops standard operating procedures to maintain compliance in collaboration with applicable departments
  • Creates and maintains strategies and relationships with prospects and/or donors to enhance scholarship and other giving
  • Guides personalized donor outreach through the use of data and the creation of personalized stewardship strategies
  • Collaborates with other members of the department on drafting and disseminating annual donor impact reports for scholarships and program funds
  • Prepares and monitors departmental budget
  • Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus and department policies and procedures
  • Supervises and manages student employees, as necessary, to enhance their academic and professional development
  • Performs other duties as assigned


Required Qualifications

  • Minimum of a bachelor's degree
  • Moderate amount of experience working in advancement data and gift management or other related experience
  • Proficiency in Microsoft programs, specifically Excel and Access
  • Knowledgeable in financial regulations as it relates to philanthropy


Preferred Qualifications

  • Bachelor's degree or greater in nonprofit administration or a related field of study
  • Experience with Blackbaud/NXT, NetCommunity and stewardship management


Please note:

Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.

Advertised: Eastern Standard Time
Applications close:

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