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Veteran Student Services Associate

Apply now Job no: 9583
Work type: Full Time
Location: Charlotte, North Carolina
Categories: Staff/Administration, Student Academic & Financial Services, Calendar Year (12-Month), Hybrid


Maintains student records to reflect academic changes and oversees the administration of federal veteran education benefits for eligible students

Diversity & Inclusion 

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply. 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Essential Job Functions

  • Serves as primary point of contact for students eligible to receive veteran benefits; communicates relevant information; and serves as veteran certifying official
  • Evaluates the requirements for receipt of veterans benefits and analyzes and monitors enrollment and academic records for each veteran or eligible student; submits re-certification forms to applicable offices, as needed
  • Assists students with registration and monitors course work compliance with applicable federal, state and local requirements for financial compensation
  • Maintains tuition and fees in federal veteran office database for each student receiving benefits
  • Serves as a liaison with internal offices on campus and external agencies in regards to services available to veteran's students and families
  • Processes various academic services records including transcripts, enrollment verifications, grade changes and other pertinent records
  • Runs end-user reports to facilitate department functions
  • Participates in a rotation schedule to staff the first point of service area (e.g. front desk) for visitors and callers
  • Performs other duties as assigned

Required Qualifications

  • Minimum of a bachelor's degree
  • Experience working in higher education registrar's office, student services or other related experience

Preferred Qualifications

  • Bachelor's degree in education, business or a related field of study
  • Knowledge of the following systems: Ellucian Banner, Perceptive Document Imaging, Enrollment Manager/VA-Once and/or Starfish


Please Note:

Qualified candidates must live or relocate within a daily commuting distance of the Charlotte Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.

Advertised: Eastern Standard Time
Applications close:

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