Summary

Manages the configuration, training and assessment of the university's student housing systems and room selection process, and maintains student housing records

Diversity and Inclusion

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply.

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Essential Job Functions

• Manages and executes the housing selection process for both incoming and returning students to attract and retain students in on-campus housing and to facilitate housing assignments and placement requests
• Maintains student housing records and manages changes to maintain accurate billing, building access and meal plan eligibility; conducts routine housing system audits to review data integrity and accuracy of student records
• Oversees the maintenance and efficiency of the university's student housing systems; provides training and ongoing troubleshooting and support for the university's student housing systems
• Configures, assesses and makes continuous and timely adjustments and improvements to the university's online housing selection tool
• Develops new and creative initiatives to promote the university housing program, including establishing and deploying marketing and communication plans and maintaining departmental websites
• Collaborates with residential life to meet housing capacity, occupancy and retention goals
• Acts as a regular, on-call emergency contact for the office of residential life
• Assists in the planning and implementation of department wide initiatives and events, and participates in the development of department strategy
• Serves as a resource for students, parents and administrators by addressing student housing inquiries and concerns
• Generates student housing occupancy reports, and provides reporting and analysis on housing retention, application conversion and other housing-related trends; assists system users with pulling necessary reports
• Collaborates with Information Technology and other departments to coordinate processes related to student room selection; coordinates student room scheduling and delivery in accordance with university processes and deadlines
• Coordinates and conducts universitywide team meetings
• Participates in departmental and campuswide committees
• Collaborates with various university departments to facilitate housing accommodations, early arrival, break housing and summer stay
• Oversees the daily operations of the central office
• Supervises and manages student employees, as necessary, to enhance their academic and professional development
• Performs other duties as assigned

Required Qualifications

• Minimum of a bachelor’s degree
• Moderate amount of experience working in higher education, residential life or other related experience

Preferred Qualifications

• Experience using housing software (e.g. Starrez)

Please Note: Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.